Time| Info| Error connecting to URL: |, : The server was unable to process the request due to an internal error. The following error can be found in the log file: Microsoft Support and Recovery Assistant More information If you are still encountering issues connecting Microsoft Dynamics CRM for Outlook to your Microsoft Dynamics CRM Online organization, a diagnostic tool is available to help diagnose the issue: If you cannot access the Microsoft Dynamics CRM web application with the same username and password, contact your Microsoft Dynamics CRM administrator. Verify you can access the same URL with your web browser and the same username and password. ![]() Make sure the username and password you provided are correct. The username and password you provided are not correct. ![]() ![]() Check your connection or contact your administrator for more help. When you attempt to connect Microsoft Dynamics CRM for Microsoft Office Outlook to a CRM on-premises organization, you encounter the following error:Ĭannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. This article provides a resolution for the Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials error that may occur when you try to connect Microsoft Dynamics CRM for Microsoft Office Outlook.Īpplies to: Microsoft Dynamics CRM Original KB number: 3089574 Symptoms
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